Sydney Bamboo Shipping Policy

Flat Rate $20 shipping per order on all orders to the Sydney Area

Flat rate $15 / $20 shipping per order to Newcastle, Central Coast, Wollongong, Bathurst

If in doubt, contact us for a quote

Sydney Bamboo Shipping Policy, How long does it take

Orders that are paid by around Sunday noon are shipped Mondays, Tues or Weds via courier.

The Courier almost always delivers overnight to Sydney

What happens if my order goes missing / gets damaged?

Since 2012 we have only ever had to replace one box that went completely missing.

We replaced 3 or 4 orders that got delayed during lockdown.

A couple of times a year orders take a about a week, and the plants are always fine.

The worst that has happened is that the plants have needed 24 hours in shade and some water to look perfect again.

Bottom line: we are responsible for fixing problems.

BUYER PROTECTION

All order are covered by some form of buyer protection be it from PayPal or Google Pay so even if we decided that ignoring customers with missing orders was a good way to do business you’re only a phone call away from getting your money back from your payment provider.

We do NOT offer bank transfer as a method of payment (no buyer protection) intentionally.

We do not charge you for packing your plants.

In essence you should be getting plants at a sensible price and delivered to your door for a price that is so low you don’t notice it when you pay for the plants

If you have any questions about shipping, especially if you live outside of Sydney, Wollongong, Newcastle and Bathurst please contact us

WHY IS THERE NO FINE PRINT?

There really isn’t anything more to add when it comes to shipping and buyer protection.

Customers get their plants quickly and in good condition.